You may have seen in the news 2G and 3G mobile networks are gradually being switched off over the next few years. Initially, mobile providers are switching off the 3G network in order that they can develop more advanced 4G and 5G networks which provides customers with better, faster and more reliable services. Your alarm panel uses 2G technology to connect to the mobile network in order that your panel can send SMS, make voice calls and / or connect to the RISCO Cloud service. At this time there is no definitive timescale for when 2G networks will close down.

To request a new sim card for your alarm panel, please complete the form below and we will setup and post your sim and provide full instructions on how to swap it in your panel.  If the form doesn't display you can view by clicking here.